Events and tickets

If your site lists events, they appear under Content, Events, and on your site’s calendar at /events/. Places are kept under Content, Venues. Tickets and sign-ups are under People, Tickets.

Note

If you don’t see Events under Content, events are turned off. Nothing is lost while they are off; an admin turns them on under Settings, Events (see Turning features on). While events are off, the site shows no events, calendar or ticket sales.

Adding an event

1. Click Content, then Events, then New Event.
2. Give it a Title in the right-hand panel.
3. Set Starts and Ends: click each box and pick the date and time.
4. Pick the Venue under Details (see Choosing a venue).
5. Describe the event on the page itself, as with any page (see Using the page editor).
6. Add a Featured image: it is shown at the top of the event’s page, on the calendar and in event lists.
7. Click Publish.

The event appears on the calendar straight away, and visitors can add it to their own calendars.

Have a flyer or a poster? Compose beside New Event writes the event’s page from it, and fills in the cost and website for you to check (see Writing with Claude).

The Events list is sorted by start date, newest first, and shows when each one Starts.

Every setting of an event

With nothing selected on the page, the right-hand panel shows the event’s settings. Besides the ones every page has (Title, Slug, Template, Excerpt, Featured image, Tags and SEO, see The page’s settings), an event has:

Setting	What it does
Event category	Tick the categories the event belongs to. They show as a label on the event’s page and on the calendar, and each category has its own page listing its events. New categories are added under Content, Taxonomies.
Starts and Ends	The date and time the event begins and finishes. An event with no date yet shows “To be announced”.
Time zone	Leave it empty to use the site’s time zone. Choose another only for an event held somewhere else: its times are then in that zone, and visitors see the zone’s short name beside them. Changing it keeps the clock times you typed (7:00 pm stays 7:00 pm, now in the new zone).
All-day event	Turn on for an event with no set times. The site then says All day instead of a time.
Repeats	For an event that happens more than once. See Events that repeat.
Venue	Where it happens (under Details).
Cost	The price as you want it written, for example “$25, kids free”. It is shown in the event’s details, unless the event sells tickets, when the ticket prices are shown instead.
Event website	A link to another website about the event. Click Find beside it to link to a page of your own site instead.
Schedule	A programme, day by day. See A schedule.
Featured	Only when an admin has turned on Featured for events (see how). Featured events are marked Featured on the calendar, and lists can show featured events only.
Sells (under Tickets)	The ticket this event sells. See Selling tickets or taking sign-ups.
Members only (under Members)	Only when your site has members. Everyone else sees the title, short description and picture with a sign-in link.

Your site may have a few extra settings of its own under Details, such as who the event is for.

Choosing a venue

Under Details, beside Venue:

• Choose venue opens a search box. Type part of the name and click the venue in the list.
• New venue adds a place that isn’t there yet: type its Name and, if you like, its Street address, City, State and Postal code, then click Add venue. It is saved at once and chosen for this event. (If you searched first and found nothing, click New venue with the name you typed.)

Once a venue is chosen, Change picks another, Edit opens the venue in a new tab and Remove leaves the event without one.

A schedule

For a festival or a conference, fill in Schedule under Details:

1. Click Add day and type the Day, for example “Saturday 18th”.
2. Under it, click Add item for each part of the day, and fill in its Time, Title, Location and Note.
3. Use Up, Down and Remove to put days and items in order.

The schedule is shown under the event’s description, headed Schedule.

Events that repeat

For a weekly class or a monthly meeting, set Starts and Ends for the first date, then use Repeats in the event’s settings:

1. Choose Daily, Weekly, Monthly or Yearly (Does not repeat turns it off).
2. Every how many days (or weeks, months, years): 1 for every time, 2 for every other, and so on.
3. Weekly: click the days of the week it is on. The first date’s weekday is chosen to begin with.
4. Monthly: under On, choose the same date each month (for example Day 14 of the month) or the same weekday (for example The second Tue).
5. Ends:
   • Never (shows two years ahead): the calendar lists dates up to two years from today.
   • On a date: then pick the Last date.
   • After a number of times: then type the Number of times, counting the first.
6. Skip dates leaves out particular days (a holiday, say), and Extra dates adds one-off dates at the usual time. Type each date as YYYY-MM-DD (for example 2026-12-24), one per line.

Under the settings, a line says how many dates there are and lists the first few, so you can check them.

How repeating events work on the site:

• Each date gets its own page, at the event’s address followed by the date, for example /event/yoga-in-the-park/2026-11-14/. The event’s own address, /event/yoga-in-the-park/, takes visitors to the next date.
• The first date is always the one in Starts, even if it falls on a weekday you didn’t pick.
• Every date shares the same description, venue and settings. To change one date only, skip it and make a separate event for it.
• If the event sells tickets, each date sells its own tickets (see One repeating event).

Venues

Venues are kept once and reused by every event held there. Find them under Content, Venues, or click Edit beside an event’s venue.

A venue’s page has its Name, Status (Published or Draft), Street address, City, State, Postal code, Country, Phone and Website. Click Save when done. On the right, Events at this venue lists the events held there.

Correct an address or phone number here, and every event at that venue updates. On an event’s page the venue is shown with its address, its phone number (which phones can call with a tap) and a Get directions link to a map. Venues have no page of their own.

To add a venue without an event, click Content, Venues, then New Venue.

The calendar on your site

The site makes its calendar pages for you:

Address	What it shows
/events/	Upcoming events, 10 to a page, grouped by month. More events and Previous events move between pages.
/events/past/	Past events, newest first.
/events/month/2026-11/	One month as a calendar grid (up to three events a day, then “+2 more”). On a phone, the month’s events are listed under it.
/events/day/2026-11-14/	One day’s events. /events/today/ shows today.
/events/category/music/	The events in one category.

Visitors can switch between List, Month and Day, search with Search events, pick a date (From, Month or Date) and click Find events. Subscribe to calendar adds the whole calendar to Google Calendar, Apple Calendar or Outlook, or downloads it as a .ics file, and keeps it up to date. A search or month carries into the subscription too.

Each event’s page has Google Calendar and iCal / Outlook links to add that one event. Once an event is over, its page says “This event has passed” with a link to upcoming events.

An admin can change the template the calendar uses, or turn the calendar pages off, under Settings, Types (see Menu and settings).

Event blocks

These blocks are offered in the page editor while events are on. See Using the page editor for adding and changing blocks in general.

Block	Where to find it	What it does
Events calendar	Lists and listings	Upcoming events on any page, such as the home page, as a month calendar or a list. Visitors switch between Calendar and List and move between months without leaving the page, and All events links to the full calendar. Settings: Title (none if empty), Shows first (Calendar or List), Events in the list (6 if empty), Categories (any of) and Tagged with (any of) to show only some events.
Events page (list, month, day)	Lists and listings	The full calendar with its search, views and subscribe links. It belongs in the template of the calendar pages at /events/; it has no settings.
Event details	Site	The event’s page in one block: its picture, title and categories, the description, and beside it the date and time, venue, tickets or cost, website and category, then the schedule. Used in the event template; offered only on events and in templates.
Event schedule	Site	The event’s Schedule on its own, for a template that places it somewhere else.
Event date	Card fields	An event’s date in a card of a Collection (a list of events). Date format (PHP) sets how it looks: M j, Y (the default) gives “Nov 14, 2026”, l j F gives “Saturday 14 November”. An event over several days shows both dates.
Tickets	Site	The booking form for a ticket. See The Tickets block.

A Collection block can also list events, as cards (see Using the page editor).

Selling tickets or taking sign-ups

Tickets work the same way for paid tickets and for free sign-ups. A ticket is set up once under People, Tickets: its kinds (such as “Adult” and “Child”), prices, how many there are and what buyers are asked. An event sells the ticket it is attached to. One ticket can be sold at several events from one pool, like a festival pass.

Free tickets work straight away. Paid tickets need card payments set up for your site by an admin (see Turning features on and Connections).

Making a ticket

From the event (the quickest way):

1. Open the event. In its settings, under Tickets, choose New ticket for this event… in Sells.
2. Change the New ticket’s name if you like, then press Make.
3. The ticket opens in a new tab on Ticket types and settings. Set it up (below) and press Save tickets.

From the Tickets list:

1. Click People, then Tickets.
2. Type a name next to New ticket, for example “Summer pass”, and press Make ticket.
3. Set it up (below), press Save tickets, then attach its events (see Attaching events).

If another ticket already has that name, a number is added (for example “Christmas Stroll 2”).

Ticket types and settings

A ticket’s Ticket types and settings tab has its Name (for you, and for emails and orders when it sells at several events; with one event they use the event’s name), the events selling it, and the setup. Nothing is kept until you press Save tickets; the line beside it says Unsaved changes until then, and the browser asks before you leave with changes.

Ticket types. Press Add ticket type for each kind of ticket. The first is called “General admission” to begin with. Click a type to open it; Up, Down and Remove put types in order or take one away. Each type has:

Setting	What it does
Name	What buyers choose, such as “Adult”, “Student” or “Free entry”.
Description	A line under the name, such as “With a student ID”.
Price (empty or 0: free)	Type it as 25 or 12.50. An order has to come to at least 0.50 to be paid online; a smaller one is refused, and the box warns you.
How many of this type	Leave Unlimited on, or turn it off and enter the Number available. 0 means none left: the type shows as sold out.
Most in one order	The most of this type one person can buy at once.
On sale from (empty: now)	When this type goes on sale.
On sale until (empty: until the event ends)	When its sales close.
No longer offered (kept for past orders)	Stops selling a type without losing the orders already made for it.
Members	Only when your site has members: a price for each membership level (empty: the usual price), and Members only, with Levels that may buy it (none ticked: all).

A type’s row shows how many are available, “(0 available: sold out)” or “(not offered)”. Sales times are in the event’s time zone.

The whole ticket:

Setting	What it does
Heading	The heading over the booking form (“Tickets” if empty).
Capacity: tickets of all types together	The most tickets of all types together, such as the size of the room. Leave Unlimited on, or turn it off and enter the Number available (0: every type shows as sold out). For one repeating event, this is for each date.
Most tickets in one order (default 10)	The most tickets of all types in one order.
Waitlist when sold out	Off; On: email people as tickets free up (the site emails the people waiting, in order, as tickets come back on sale); or On: notify people from the attendee list (you choose when, see The waitlist).

Buyers are asked their name and email always, and:

• Phone: Not asked, Optional or Required.
• Address: Not asked, For paid orders or Always.
• Questions of your own: press Add question for each one, asked once per order. Each has its Question, its Answer type (Short text, Long text, Choose one with Choices, one per line, Checkbox (yes) or Number), an optional Help text shown under it, and Required.

Emails: buyers get the site’s ticket emails; Give this ticket its own opens the Emails tab (see The ticket’s emails).

Delete ticket, at the bottom, is there only while a ticket has no orders. Its events stop selling tickets, and it can’t be undone.

Attaching events

On the ticket’s Ticket types and settings tab, under Events selling this ticket:

• To attach an event: choose it in Choose an event and press Attach. If it already sells another ticket, the list says so (“sells …”), and attaching it here stops it selling the other one; orders already made stay with that ticket.
• To stop an event selling the ticket: press Detach beside it. Its orders stay with the ticket.

Or, from the event: choose the ticket under Tickets, Sells in the event’s settings, or No tickets to stop selling. This is saved at once, without publishing the event. Manage ticket opens the ticket’s setup in a new tab.

The booking form then appears on the event’s page once the event is published, under its description, whatever template the event uses. To put it somewhere else on the page, add a Tickets block there.

Note

Duplicate makes a copy of an event that sells no tickets. Attach the copy to a ticket if it should.

One ticket for several events

Attach several events to the same ticket (a festival weekend, or a pass for a series of talks). Tickets bought at any of them count against the same ticket types and capacity. Sales close when the last of the events ends.

The ticket’s Orders tab shows everyone, with Bought at and the event each person booked at. Choose an event in the Bought at list at the top to see only its bookings, or All events for everyone.

One repeating event

A ticket attached to a single repeating event sells each date separately: each date has its own capacity, orders, waitlist and attendee list. On the ticket’s page, choose the date in the list at the top. The event’s page for each date sells tickets for that date.

The Tickets block

To sell a ticket on any other page (a home page, or a “What’s on” page), or in another place on the event’s page:

1. Add a Tickets block (under Site in Blocks).
2. Under Ticket, choose the ticket. Each is listed with how many events sell it. Left as The page’s event’s ticket, the block shows the ticket of the event whose page it is on (in an event template, each event’s own).
3. For a ticket of one repeating event, Date (a ticket for one recurring event; empty: its next) picks the date.
4. Heading replaces the heading over the form, if you want another.

Manage ticket opens the ticket’s setup in a new tab. On another page, the block shows the event’s name and date over the form; for a ticket sold at several events, it lists them under the ticket’s name. A page can have several Tickets blocks.

In the editor, a block whose ticket doesn’t sell yet shows sample tickets and a note saying why (for example, the ticket has no ticket types, or no published event sells it). Visitors see nothing there until it does.

What visitors see

The booking form lists each ticket type with its price and a number to choose, then asks for the buyer’s Name, Email and anything else you set up. Along the way it shows:

• The running total as tickets are chosen.
• “3 left” when ten or fewer of a type remain.
• On sale with a date for a type not on sale yet, Sales ended, Sold out or Members only beside a type that can’t be bought now.
• “Tickets go on sale” with a date when nothing is on sale yet, and “Ticket sales for this event have closed.” once they are over.
• Sold out. when every type is gone, with the waitlist form if there is a waitlist: Tickets wanted and Join the waitlist.
• With members: Member price for a signed-in member, or what members pay and a Sign in link for everyone else.

The button says Register when everything chosen is free, and Continue to payment when it isn’t.

What happens next:

1. The tickets are set aside straight away, so nobody else can take them while the buyer finishes.
2. Free tickets: the order is confirmed at once. The page says “You’re going” with the buyer’s order code to show at the door, and the confirmation email goes out.
3. Paid tickets: the buyer goes to a secure payment page (Stripe or Square). Their tickets are held while they pay (for the time an admin sets, 30 minutes unless changed). When they come back, the page says “Confirming your payment…”, then shows the order code; the confirmation email goes out once the payment is through. If they never come back, the payment is still picked up and confirmed.
4. If they cancel the payment, or don’t pay in time, the tickets go back on sale.

If something stops an order, the form shows why:

Message	Why
Sorry, there are not enough tickets left for that order. Please choose fewer.	Someone else took the last ones.
Please check your order: choose at least one ticket and fill in the required fields.	Something is missing.
You have tickets set aside for this event, or several orders started, that are not paid for yet. …	One person started too many unpaid orders; they can finish one, or try again in an hour.
That order comes to less than the smallest amount we can take online. …	The total is under 0.50.
Online payment is not available right now. Please contact us to buy tickets.	Card payments aren’t set up: ask an admin.
Your payment was cancelled and nothing was charged. You can try again below.	The buyer cancelled on the payment page.
Your order expired before it was paid. Please start again.	The hold ran out.
Some of those tickets are for members. Sign in to buy them.	Members-only tickets, and the buyer isn’t signed in as a member.

Who is coming

Click People, then Tickets, to see every ticket with its Events, tickets Sold (and the capacity), Orders, Takings and Waitlist. Click a ticket’s name (or Attendees) to see its orders, or Ticket types to change its setup.

At the top of a ticket’s page are Tickets sold, Checked in, Takings (after refunds) and Waitlist, and how many of each type are sold. The tabs are Orders, Ticket types and settings, Emails and, when there is a waitlist, Waitlist.

The Orders tab

Choose which orders to see: Attendees (paid and free orders), Awaiting payment, Cancelled and expired, Refunded or All orders. The search box finds an order by Name, email or code.

Each row has the buyer, their Code, Tickets, Total and Status. Click Details to see their address and answers, when they ordered and paid, the payment, which emails they were sent, and:

Action	What it does
In (the tick box)	Tick people off at the door. It saves as you tick, and Checked in at the top follows.
Email (their first name)	Writes to them from your own email program.
Resend confirmation	Sends the confirmation email again, if they lost it.
Cancel order	For an order awaiting payment or expired, and for free orders. Its tickets go back on sale. A paid order is refunded instead.
Refund	Admins only: type the amount (all of it to begin with) and press Refund. The money goes back to their card. Refunding all of it puts the tickets back on sale; this can’t be undone. Editors see “Refunds are made by admins.”

Along the top:

• Export CSV: the orders as a spreadsheet, with each buyer’s code, details, tickets, total, status, check-in and answers.
• Print: a paper list for the door.
• The date list (one repeating event) or Bought at list (several events).

The waitlist

When tickets are sold out and the ticket has a waitlist, visitors can join it. The Waitlist tab lists them in order, with how many tickets each Wants, when they Joined and their status: Waiting, Notified (with when) or Bought tickets.

• Notify as many as tickets allow emails the people waiting, in order, as far as the tickets on sale now go.
• Notify selected emails the people you tick.
• Remove takes someone off the list.

Notified people are told tickets are available; whoever buys first gets them. With On: email people as tickets free up, the site does this itself after a cancellation or refund, and once an hour.

The ticket’s emails

Buyers get the site’s ticket emails, which an admin designs under Settings, Tickets. The Emails tab gives one ticket its own:

Email	When it goes
Confirmation	To the buyer when an order is paid, or at once for free tickets.
Reminder	To everyone with a paid order, before the event (when reminders are on under Settings > Tickets).
Follow-up	To everyone with a paid order, after the event (when follow-ups are on under Settings > Tickets).
Waitlist: tickets available	To people on the waitlist when tickets free up.
Copy to the admin	The copy of each order to the site’s admin address.

For each one:

1. Change the Subject if you like.
2. Click Edit email to design it in the email builder (the same as a form’s emails, see Forms). Its Visual tab has blocks such as Heading, Text, Button, Image, Order details (the order as a table, or one part of it), Payment and Events. The Plain text tab is the text version, and Preview shows it with a sample order. Templates saves or reuses a design.
3. Click Done: the design is saved for this ticket. A changed Subject is kept with Save, which shows beside it.

Insert field value… adds the buyer’s details to the text, such as their First name, the Event title, Event date, Venue and address, Tickets bought, Order code and Link to the order (waitlist: to the tickets).

Beside Edit email, Designed here means this ticket sends its own; Not changed yet means it uses the site’s. Reset to the default goes back to the site’s. For the reminder and follow-up, Don’t send it for this event turns them off for this ticket only.

What needs an admin

• Turning events on, and the site’s time zone: Settings, Events.
• Card payments, the currency, how long unpaid orders hold their tickets, the site’s ticket emails and when reminders and follow-ups go out: Settings, Tickets (see Turning features on), with Stripe or Square connected under Settings, Connections (see Connections).
• Refunds.
• Membership levels for member prices (see Turning features on).